Veke AI: Cancellation and Refund Policy

DRAFT for review, version draft-1, 6 October 2026. Not yet in force: the coach is a free pilot until launch. Placeholders in [brackets] are filled in before launch.

Cancel any time

• Turn off the AutoPay in your UPI or card app, or email support@vekesthetics.app.
• Your plan stays active until the end of the month you paid for. You are not charged again.

Refunds on plans

• 7-day promise on your first payment. If the coach is not right for you, ask within 7 days of your first payment and we refund it in full. This applies once per member.
• A fault on our side. If the coach cannot answer you for more than 48 hours in a row because of a fault on our side, we add those days to your plan or refund them, as you prefer.
• If we have to stop coaching you for safety reasons or because of misuse, we refund the unused part of that month.
• Apart from these, a month that has already started is not refunded.

Refunds on top-ups

• A top-up you have not used can be refunded within 7 days of buying it.
• Once you have used any credits from a top-up, that top-up is not refundable.

How refunds are paid

• Ask by emailing support@vekesthetics.app.
• The money goes back to the same UPI ID, card or bank account you paid with, through Razorpay, usually within 5 to 7 working days after we confirm the refund.

Delivery

The coach is a digital service on WhatsApp. It starts as soon as your payment goes through; there is nothing to ship.

Questions

support@vekesthetics.app · Terms of Use · Privacy Policy · Contact