Veke AI: Terms of Use

DRAFT for review, version draft-1, 6 October 2026. Not yet in force: the coach is a free pilot until launch, and payments start only at launch. Placeholders in [brackets] are filled in before launch.

1. Who we are

Veke AI ("the coach", "we") is a fitness and nutrition coaching service on WhatsApp, run by Vignesh Manoharan (Vekesthetics), Edinburgh, United Kingdom. Contact: support@vekesthetics.app.

2. What the coach does

• Tracks your weight (with a weekly average), your meals and your workouts (sets, reps and kg) from your messages and voice notes.
• Sends a morning message with the day's plan (Monday to Saturday) and a weekly report on Sunday.
• Answers your training and food questions in Tamil, Tanglish or English.
• Gives you a private plan page made from your profile.

3. The coach is an AI, not a doctor

Replies are written by an AI system (Google's Gemini) working inside fixed rules, and it can make mistakes. The coach does not give medical advice and does not diagnose or treat anything. Health messages get a fixed reply that sends you to a doctor, to 112 in an emergency, or to Tele-MANAS on 14416. Check with your doctor before you change your food or training if you have a health condition, take regular medicine, are pregnant or breastfeeding, or have an injury.

4. Who can use it

You must be 18 or older and live in India. One membership per WhatsApp number, for your own use. The health questions at the start decide whether the coach can safely coach you; if it cannot, you are not asked to pay.

5. The plan, credits and payment

• One plan: ₹149 a month with every feature and 60 coach answers a month.
• When your credits run out, you can top up ₹49 for 25 more at any time.
• One coach answer uses one credit. Logging (weight, meals, sets), "today", the morning messages, the weekly report and safety replies are free and unlimited.
• You get 5 free answers while you set up, before you pay.
• Monthly credits reset when your plan renews; unused monthly credits do not carry over. Top-up credits do not expire while you are a member.
• At most 20 coach answers an hour, so the coach stays quick for everyone.
• Payments are taken by Razorpay (UPI, cards, net banking). We never see your card or bank details.
• The plan renews every month until you cancel. You approve the renewal once, in your UPI or card app.

6. Cancelling

Turn off the AutoPay in your UPI or card app, or email support@vekesthetics.app. Your plan stays active until the end of the month you paid for, and you are not charged again. Refunds are explained in the Cancellation and Refund Policy.

7. Fair use

Use the coach for your own fitness. Please do not share your membership, resell the coach's answers, abuse anyone, or try to make the coach say harmful things. If we have to stop a membership for misuse, we refund the unused part of that month.

8. Your data

How we use and protect your data is in the Privacy Policy. You can see your data or delete it at any time by messaging "my data" or "delete my data" to the coach.

9. If the coach is down, and changes

• We aim to run the coach all day, every day, but WhatsApp, Google or our host can have outages. If the coach cannot answer you for more than 48 hours in a row because of a fault on our side, we add those days to your plan or refund them, as you prefer.
• If we change prices or these terms, we tell members on WhatsApp at least 14 days before the change applies, and you can cancel before it does.

10. Our responsibility

The coach gives general fitness and nutrition guidance. Our total responsibility to you for anything to do with the coach is limited to what you paid us in the last 3 months. Nothing in these terms limits a responsibility the law does not allow us to limit, such as for death or personal injury caused by our negligence, or your rights as a consumer.

11. Complaints

Email support@vekesthetics.app. We acknowledge every complaint within 48 hours and resolve it within one month. Grievance officer: Vignesh Manoharan, support@vekesthetics.app.

12. Contact

support@vekesthetics.app · Instagram @vekesthetics · Edinburgh, United Kingdom.